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Outreach

List calls placed from this workspace

Newest first.

GEThttps://app.softsolz.uk/api/v1/services/outreach/calls

Recent Requests

Kept only in this browser
TimeStatusTook
Send a request with Try it to see it here.

Headers

Authorizationstringrequired

Bearer token: Bearer sk_live_... (or sk_test_... for sandbox). A login token will not work here.

Query Params

customer_idinteger

Only calls with this booking customer.

limitinteger

Page size, 1-200 (default 50).

offsetinteger

Rows to skip (default 0).

Response

Response Body · array of objects

idstringCall id.
tenant_idstringWorkspace id.
customer_idstring | nullBooking customer the call was with, if any.
appointment_idstring | nullAppointment the call was about, if any.
reminder_idstring | nullBooking reminder that placed the call, if any.
channelstringAlways voice.
directionstringWho placed the call.
bodystring | nullNote or transcript summary stored with the call.
duration_secondsinteger | nullHow long the call lasted, in seconds.
from_identitystring | nullNumber the call came from.
to_identitystring | nullNumber the call went to.
providerstring | nullProvider that carried the call.
provider_refstring | nullThe provider's own reference for the call.
statusstring | nullCall status, for example completed, no-answer or failed.
matched_keywordstring | nullNot used for calls.
applied_transitionstring | nullAppointment change the call led to, if any.
initiated_by_user_idinteger | nullMember who placed the call.
errorstring | nullWhy the call failed, when it did.
created_atstringWhen the call was placed.

Request

curl --request GET \
  --url https://app.softsolz.uk/api/v1/services/outreach/calls \
  --header 'Authorization: Bearer sk_live_your_key'

Credentials

Sent as a Bearer token and used in the samples above and in Try it. Kept only in this browser tab until you close it. Use an sk_test_ key to stay in your sandbox.

Response · 200

{
  "data": [
    {
      "id": "9120",
      "tenant_id": "4c1a7e52-9b3d-4f86-a2e1-7d5c0b9f3e61",
      "customer_id": null,
      "appointment_id": null,
      "reminder_id": null,
      "channel": "voice",
      "direction": "outbound",
      "body": null,
      "duration_seconds": 95,
      "from_identity": "+442071234567",
      "to_identity": "+447700900123",
      "provider": "twilio",
      "provider_ref": "CA8d2e...",
      "status": "completed",
      "matched_keyword": null,
      "applied_transition": null,
      "initiated_by_user_id": 4115,
      "error": null,
      "created_at": "2026-09-01T09:00:00.000Z"
    }
  ],
  "meta": {
    "limit": 50,
    "offset": 0,
    "total": 1,
    "has_more": false
  }
}