Read one conversation and its messages

Returns up to 200 messages, oldest first.

GEThttps://app.softsolz.uk/api/v1/services/outreach/inbox/conversations/{id}

Recent Requests

Kept only in this browser

TimeStatusTook

Send a request with Try it to see it here.

Path Params

idstringrequired

Headers

Authorizationstringrequired

Bearer token: Bearer sk_live_... (or sk_test_... for sandbox). A login token will not work here.

Response

Response Body

conversationobjectThe conversation.

messagesarray of objectsMessages, oldest first.

Request

curl --request GET \
  --url https://app.softsolz.uk/api/v1/services/outreach/inbox/conversations/{id} \
  --header 'Authorization: Bearer sk_live_your_key'

Credentials

Authorization

Sent as a Bearer token and used in the samples above and in Try it. Kept only in this browser tab until you close it. Use an sk_test_ key to stay in your sandbox.

Response · 200

{
  "data": {
    "conversation": {
      "id": "311",
      "tenant_id": "4c1a7e52-9b3d-4f86-a2e1-7d5c0b9f3e61",
      "customer_id": null,
      "phone": "+447700900123",
      "email": null,
      "contact_id": null,
      "channel": "sms",
      "status": "open",
      "assigned_to": null,
      "assignee_name": null,
      "display_name": "Jane Doe",
      "last_inbound_at": "2026-10-01T08:30:00.000Z",
      "last_outbound_at": null,
      "last_message_at": null,
      "last_message_preview": "Is the offer still on?",
      "unread_count": 1,
      "auto_reply_enabled": true,
      "labels": [
        "vip"
      ],
      "ai_summary": null,
      "ai_intent": null,
      "ai_summarised_at": null,
      "reply_window_expires_at": null,
      "reply_window_open": true,
      "created_at": "2026-09-01T09:00:00.000Z",
      "updated_at": "2026-09-01T09:00:00.000Z"
    },
    "messages": [
      {
        "id": "9001",
        "direction": "inbound",
        "channel": "sms",
        "subject": null,
        "body": "Is the offer still on?",
        "status": "received",
        "provider": "twilio",
        "provider_ref": "SM5f1b...",
        "error": null,
        "delivered_at": null,
        "read_at": null,
        "matched_keyword": null,
        "initiated_by_user_id": null,
        "sender_name": null,
        "reminder_id": null,
        "campaign_id": null,
        "duration_seconds": null,
        "outcome": null,
        "source": "customer",
        "created_at": "2026-09-01T09:00:00.000Z"
      }
    ]
  }
}